Don’t worry – we will help get you to the right company to resolve your issue.

If you are having trouble on a participating company’s website, there may be a service connectivity issue or planned maintenance. You can either contact that company using the phone number listed on their trusted website or wait and try the service again another time. You can also continue creating a new account or accessing services the manual way.

If you are having an issue with the service after you clicked continue and selected your financial institution (such as issues with logging in to your financial institution, receiving an error message, or if the information populating from your bank is incorrect), you should contact your financial institution for help.

If your issue is not related to either of the above scenarios, you can give Authentify® a call at 888-598-1603 so we can help connect you to the right contact!