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How can you be sure the intended person answered the phone call?

The Authentify call process relies on a user's ability to control the phone he or she indicates belongs to him or her. There are, however, call flow elements that can include voice recordings, telephone billing record analysis, voice biometrics, and others to deter spoofers from impersonating a legitimate user.

How do you know what number to dial?

For existing relationships, telephone numbers are passed to Authentify from the user's directory profile. For new relationships or registrations, the number is passed from a registration form the user has filled out. Before dialing, Authentify can also perform telephone data analysis to help determine the validity of a telephone number.

Are users receptive to this calling process?

Yes. In both blind surveys and customer website comments, users overwhelmingly indicate they like the Authentify calling process. It fits within the flow of what the user is doing at the time and raises confidence in the security of the site.

How flexible is the Authentify authentication process?

Very. Authentify offers an extremely flexible format and a number of optional features. Authentify is currently used in 40 different use cases to protect some of the world's most recognizable Web properties and networks.


What kind of geographic coverage is offered?

Authentify can be used anywhere there is a telephone connection; it routinely places calls to more than 120 countries on a monthly basis.


Are there privacy issues involved with using phone calls for authentication purposes?

No. Authentify does not receive any personally identifiable information from a customer, only the phone number. No personal information is retained by Authentify. Also, the individual user makes the final decision to initiate the phone call. There are no privacy issues with this approach.