95% of Users Prefer the Security and Convenience of the Authentify User Authentication Platform, BetaSphere Feedback Program Concludes

Authentify Teams Up With BetaSphere to Validate User Experience for Authentify 3.0

CHICAGO, IL and PALO ALTO, CA - April 16, 2002 - Authentify, Inc.™, a leading provider of Internet identity solutions, and BetaSphere, the leading provider of software and services that enable customer-centric product development, today released the overwhelmingly positive results of Authentify’s customer feedback program. The program, which included hundreds of users from companies as diverse as Eli Lily and Bank One, found that the vast majority of users prefer Authentify’s user authentication platform over other market alternatives.

Highlights of the program results include: Over 95% of users found the service convenient and fast and 87% of users even found the process fun. For receiving information like Personal Identification Numbers (PINs) and passwords, over 95% of users found the service more convenient than mail and almost 96% of users found the service as or more convenient and secure than e-mail. In fact, an astounding 99% of users had an equal or higher confidence in the Authentify process when compared with U.S. mail.

“Authentify is committed to providing the highest quality security services and solutions to our customers. That means ensuring that users are completely satisfied with the ease-of-use, performance, and functionality of the authentication process,” said John Zurawski, vice president of sales and marketing, Authentify, Inc. “Using software and services from BetaSphere allowed us to validate our solution in the real world, so we could go to market with confidence in meeting both customer and user expectations. In fact, Betasphere made it easy.”

“I found the integration of my PC experience and a phone call incredible. The system is an incredibly safe and efficient way to verify my identity and provide me with secure information at the same time,” said John Stelzer, a program evaluator from Bank One. Other users echoed John’s comments. Dave Gingerich of Lockheed Martin said, “Why hasn’t anyone done this before? It is so easy, fast, convenient and secure that it feels totally intuitive and natural. Why didn’t I think of it?”

Leveraging BetaSphere’s Feedback Management Server (FMS)™ software and database of more than 50,000 new product evaluators, Authentify and BetaSphere set out to recruit evaluators representing Authentify’s key markets. Hundreds of evaluators participated in the program, providing feedback through their own personalized Web portals. Using FMS, evaluators successfully completed a demo of Authentify 3.0 and a field trial evaluation, while the Authentify team was able to capture information in a central repository and collaborate with evaluators on the feedback they provided. FMS also enabled the team to automatically route issues, comments, and suggestions, gather testimonials, analyze feedback, and report on the results.

“Customer and market validation is mission-critical for most companies, particularly in the Internet security and identity space. Leading companies like Authentify understand that the most significant benefits of customer involvement result from feedback gathered early in the product lifecycle,” said Aylon Engler, BetaSphere’s co-founder and CEO. “BetaSphere’s software and services enable companies to bring the right products to market by helping product development teams validate not just strict quality and security standards, but also usability requirements that contribute to improved market acceptance.”

To request more information on the results of the Authentify customer feedback program please contact Michael Canning at Authentify at michael.canning@authentify.com or 773-243-0347.

About Authentify
Authentify, Inc. provides Internet identity management products and services that enable organizations to quickly and cost-effectively provide real-time user authentication during an Internet session. By leveraging the familiarity of telephone networks, Authentify ensures that deployment of e-Security is practical for business and easy for consumers. The company's patent-pending process seamlessly integrates into existing online processes that have been developed for e-business, secure information access and the distribution of security credentials. The Authentify solution provides a trusted, real-time mechanism for the management of digital credentials and username/password systems for employees, trading partners and customers, while also ensuring the availability of a comprehensive audit trail. Authentify is privately held and based in Chicago, Illinois. Visit Authentify on the Web at http://www.authentify.com, or call 773-243-0300.

About BetaSphere
BetaSphere is the leading provider of software and services that enable customer-centric product development. BetaSphere’s Feedback Management ServerTM (FMS) application integrates customer feedback into the development process, enabling companies to increase market acceptance and lower technical risk when developing and introducing new products. Over 100 market leading companies including Cisco, Federal Express, HP, Intel, Motorola, Palm, Sun Microsystems, UPS, and Xerox use BetaSphere solutions to develop the right products – faster, better, and with fewer resources. BetaSphere was named a Top Ten CPC Vendor by Aberdeen Group in 2001 and FMS recently won the 2002 Crossroads A-List Award. Headquartered in Palo Alto, CA, BetaSphere is a privately held company backed by JP Morgan Partners and GE Equity. For more information, visit http://www.betasphere.com.

©1999-2002 Authentify, Inc. Authentify, the Authentify logo, and Authentify|Register are trademarks of Authentify, Inc. All other product names, service marks, and trademarks mentioned herein are trademarks of their respective owners.

BetaSphere is a registered trademark and the Feedback Management Server is a trademark of BetaSphere, Inc. Other products or company names may be trademarks of their respective owners.

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